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Support: iPhone & iPod Touch Email Setup

  1. Select the “Settings” application.
  2. Select “Mail, Contacts, Calendars”.
  3. Under “Accounts”, select “Add Account…”.
  4. Select “Other”.
  5. Select “Add Mail Account”.
  6. Fill in all the fields on the first “New Account” screen:

    • Name: your full name as you want it to appear on outgoing emails
    • Address: your full email address
    • Password: your email password
    • Description: a label, used just for your iPhone/iPod, for this account on your main Mail screen; useful to tell apart if you have multiple email accounts on your iPhone/iPod. This can be whatever you like: “Work Email”, “Company A Email”, etc.

    Once all fields have been filled in, select “Save”.

  7. On the second “New Account” screen:

    • Ensure “IMAP” is selected at the top
    • Double-check that your “Name”, “Address”, and “Description” appear correctly. You can click in them to change them, if required.
    • Under “Incoming Mail Server”:
      • Host Name: mail.dragonfli.ca
      • User Name: your full email address
      • Password: your email password (should be pre-filled in from the previous step)
    • Under “Outgoing Mail Server”:
      • Host Name: mail.dragonfli.ca
      • User Name (required): your full email address
      • Password (required): your email password (re-enter the same email password as from the previous step)

    Once all fields have been filled in, select “Save”.

  8. Your iPhone/iPod will verify your fields, check that your passwords are valid, and return you to the main “Mail, Contacts, Calendars” screen.

  9. Under the “Accounts” list should now be the new account you just created. In this example, we assigned the description “Work Email” in Step 6, which is what appears in the “Accounts” list.

  10. Select the account name you just created.

  11. Your screen will now show a summary of the information you entered in the previous steps.

  12. Scroll to the bottom of your account summary screen, and select the “SMTP mail.dragonfli.ca” option under “Outgoing Mail Server”.

  13. Under “Primary Server”, select “mail.dragonfli.ca”. If you have other accounts on your iPhone/iPod, they may appear under “Other SMTP Servers”, which you can ignore for now.

  14. On the “mail.dragonfli.ca” screen:

    • Ensure “Server” is “ON” at the top
    • Host Name: must be mail.dragonfli.ca
    • User Name: must be your full email address
    • Password: must be your email password
    • Use SSL: should be “ON”
    • Authentication: should be “MD5 Challenge-Response”
    • Server Port: should be 587
  15. Select the “SMTP” button at the top left to return to the “SMTP” screen.

  16. Select the back button containing your email account description (in our example, “Work Email”) at the top left to return to your main account summary screen.

  17. Scroll to the bottom of your account summary screen, and select the “Advanced” option.

  18. Under “Mailbox Behaviours”:

    • Select each item in turn (“Drafts Mailbox”, “Sent Mailbox”, “Deleted Mailbox”) and select the similarly-named folder under “On the Server”. This ensures that these key mailboxes are synchronized with any other computers you use to access this account. Note you may have to use your new account at least once before doing this, if you’ve never yet set it up on another device. To do so, simply return to your main iPhone/iPod applications menu, select the “Mail” icon, and select your newly created Account. Once the initial folder list and messages are loaded from the server, you can then return to the “Settings” to complete this step.
  19. Under “Incoming Settings”:

    • Use SSL: should be “ON”
    • Authentication: should be “MD5 Challenge-Response”
    • IMAP Path Prefix: must be “INBOX” (all one word, no quotes, must be UPPERCASE)
    • Server Port: 993 (if you are unable to use SSL, i.e. if SSL is “OFF”, then this port should instead be “143”)
  20. Mail setup is complete! Return to your main iPhone/iPod application list, select “Mail”, and your account will be listed. Try sending a message to yourself, it should appear in your Inbox shortly. Note if you have a lot of mail already in your account, it may take a few minutes to sync up to the server the first time you use your account on your iPhone/iPod.