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October 2011 Email Migration:

Apple Mail (OS X) Changes

These instructions and screenshots are for Apple’s Mail.app running on Snow Leopard (OS X 10.6). Other versions may differ slightly.

Step 1: Launch "Mail"

Launch Mail using the icon on your dock (pictured), or from your Applications folder.

Apple Mail Screenshot #1


Step 2: Open "Preferences…"

Once Mail is open, navigate to the Mail menu and select the Preferences… menu item.

Apple Mail Screenshot #2


Step 3a: Change "Account Information"

Once the Preferences window opens, select the Accounts tab at the top of the window. Then, select your Dragonfli email account in the left-hand Accounts panel. In this example, the Dragonfli email account is called Dragonfli Mail.

With your Dragonfli email account selected, verify its general settings. In particular, check that:

  • Email Address: is set to your full email address (jane.doe@example.com in the example)
  • Full Name: is set to your full name (Jane Doe in the example)
  • NEW! Incoming Mail Server: is set to mail.hostedemail.com
  • User Name: is set to your full email address (jane.doe@example.com in the example)
  • Password: is set to your email account password

Apple Mail Screenshot #8


Step 3b: Select "Edit SMTP Server List"

With the Accounts preferences still open from Step 3a, take a note of your currently selected Outgoing Mail Server (SMTP) — in this case shown below, it is Dragonfli Mail. Click on the drop-down menu as shown, and select Edit SMTP Server List… then proceed to Step 4.

Apple Mail Screenshot #9


Step 4: Update SMTP Server "Account Information"

With the SMTP Server pane open, ensure your Dragonfli outgoing server is selected in the list at the top (in this case, it’s called Dragonfli Mail).

Click on the Account Information sub-tab, and verify that:

  • NEW! Server Name: is set to mail.hostedemail.com

Apple Mail Screenshot #10


Step 5: Update SMTP Server "Advanced"

With the SMTP Server pane still open from Step 4, ensure your Dragonfli outgoing server is selected in the list at the top (in this case, it’s called Dragonfli Mail).

Click on the Advanced sub-tab, and verify that:

  • NEW! Use custom port: should be selected, with the port field set to 465
  • NEW! Ensure the option Use Secure Sockets Layer (SSL) is checked
  • NEW! Ensure the Authentication: drop-down has Password selected
  • Set User Name: to your full email address (jane.doe@example.com in this example)
  • Set Password: to your email account password

Click OK to dismiss the SMTP Server configuration pane and return to the Accounts preference window. Leave this window open, and proceed to Step 6.

Apple Mail Screenshot #11


Step 6: Update "Mailbox Behaviors"

With the Accounts preference window open from Step 5, click on the Mailbox Behaviors sub-tab.

We recommend setting your configuration to match the options shown in the screenshot below.

Apple Mail Screenshot #12


Step 7: Update "Advanced"

With the Accounts preference window open from Step 6, click on the Advanced sub-tab.

Confirm & change (if required) the following settings:

  • NEW! Set IMAP Path Prefix: to nothing — it should be left blank
  • NEW! Set Port: to 993 and ensure Use SSL is checked
  • NEW! Ensure the Authentication: drop-down has Password selected

When you’ve completed these steps, you can close the Accounts preferences window.

Apple Mail Screenshot #13


Congratulations — All Done!

That’s it! Apple Mail is now configured to use the new Dragonfli email servers for your account.

If you encounter any problems, don’t worry:

  1. You can still access your email via webmail; and
  2. Just contact us and we’ll help you out!

Links to webmail as well as contact information is on the main October 2011 Migration page.