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October 2011 Email Migration:

iPhone, iPad & iPod Changes

These instructions are for an iPhone running iOS 5. Other iOS versions or devices (iPad, iPod) may differ slightly in appearance or wording, but should otherwise follow similar steps. If you have any questions, please feel free to contact us for further help.

Before You Begin: Remove Existing Account

If you already have your Dragonfli email account set up on your iPhone, we recommend removing it and re-creating your account from scratch. This seems to result in the most reliable operation.

To remove your account from your iPhone:

Launch the Settings app
Tap on Mail, Contacts, Calendars
Tap on your Dragonfli account
Tap on Delete Account, and tap to confirm Delete Account when prompted

Great! You’re now ready to proceed with the setup instructions below.

Step 1: Launch "Settings"

Launch the Settings app. If you aren’t on the main Settings screen (you can tell by the presence of a back arrow at the top-left of the screen) tap the back arrow until you return to the main Settings screen.

Step 2: Add Mail Account

Once Settings is open, scroll to the Mail, Contacts, Calendars menu and tap on it.

In the Accounts section, tap Add Account….

On the list of account types, tap Other at the bottom. Then, tap Add Mail Account.

Step 3: "New Account" Information

Once in the New Account section set:

Name is set to your full name (John Appleseed in the example)
Address is set to your full email address (example@me.com in the example)
Password is set to your email account password
Description is set to the label you’d like to see in your Mail app to distinguish this account from other accounts on your iPhone

Once you’ve filled out these 4 fields, tap Next on the top-right of the screen.

Step 4: "New Account" Information: Servers

Ensure that IMAP is selected on the next screen.

Review that your Name, Address, and Description are shown accurately.

In the Incoming Mail Server section:

NEW! set Host Name to mail.hostedemail.com
set User Name to your full email address
Password should be pre-filled; if not, ensure it’s set to your email account password

In the Outgoing Mail Server section:

NEW! set Host Name to mail.hostedemail.com
set User Name to your full email address
set Password to your email account password

Once you’ve filled out these fields, tap Next on the top-right of the screen.

Step 5: Save Settings

Your iPhone will verify the settings and will respond with an error if any of the username or password information was entered incorrectly. If so, simply re-check your entry fields and try again.

Once verification passes, you’ll be shown an option to include saving Notes to the server. If you have more than one iOS device, or if you’d like to keep your Notes backed-up on the server, we recommend sliding the toggle to ON.

Next, tap Save on the top-right of the screen.

Done! Your account has been added.

Step 6: Verify Email

To check that everything’s working properly:

Click the Home button to return to your iPhone’s home screen
Launch the Mail app
You should see your new account under the Accounts section. Tap on it.

At this point, all the folders & mail from your account should be loaded on your iPhone.

Step 7: Link Special Folders

Click the Home button to return to your iPhone’s home screen.

Once Settings is open, scroll to the Mail, Contacts, Calendars menu and tap on it.

Find your new account in the Accounts section, and tap on it.

Under the IMAP heading, your Account and email will show. Tap on it.

Scroll to the bottom of the Account page, and tap Advanced.

Under Mailbox Behaviors:

NEW! tap Drafts Mailbox and then tap Drafts under the On the server section in the screen that appears; tap the Advanced back arrow on the top-left of the screen to return to the Advanced screen
NEW! tap Sent Mailbox and then tap Sent Items under the On the server section in the screen that appears; tap the Advanced back arrow on the top-left of the screen to return to the Advanced screen
NEW! tap Deleted Mailbox and then tap Trash under the On the server section in the screen that appears; tap the Advanced back arrow on the top-left of the screen to return to the Advanced screen

Tap the Account back arrow on the top-left of the screen to return to the Account screen.

Tap the Done button at the top-right of the screen.

Congratulations — All Done!

That’s it! Your iPhone is now configured to use the new Dragonfli email servers for your account.

If you encounter any problems, don’t worry:

You can still access your email via webmail; and
Just contact us and we’ll help you out!

Links to webmail as well as contact information is on the main October 2011 Migration page.