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October 2011 Email Migration:

Microsoft Outlook 2010 Changes

These instructions and screenshots are for Microsoft Outlook 2010 for Windows. Other versions may differ slightly.

Step 1: Launch "Microsoft Outlook 2010"

Launch Microsoft Outlook 2010 using the icon on your desktop (pictured), Quick Start bar, or Start… menu.

Outlook Screenshot #1


Step 2: Open "Account Settings"

Once Outlook is open, navigate to the File menu, select the Info option, click on the large Account Settings button, then click on the Account Settings… item as shown below.

Outlook Screenshot #2


Step 3: Select Account & Open "Change Account"

Once the Account Settings window opens, select your Dragonfli email account in the list. In this example, the Dragonfli email account is called jane.doe@example.com.

With your Dragonfli email account selected, click on the Change… button as shown.

Outlook Screenshot #3


Step 4: Update "Internet E-Mail Settings"

With the Change Account window open, confirm & change (if required) the following settings:

  • Your Name: is set to your full name (Jane Doe in the example)
  • Email Address: is set to your full email address (jane.doe@example.com in the example)
  • NEW! Incoming mail server: is set to mail.hostedemail.com
  • NEW! Outgoing mail server (SMTP): is set to mail.hostedemail.com
  • User Name: is set to your full email address (jane.doe@example.com in the example)
  • Password: is set to your mail password

Once you’ve made any required changes, click on the More Settings… button (as shown below) to proceed to Step 5.

Outlook Screenshot #4


Step 5: Update "Outgoing Server"

With the Internet E-mail Settings window open due to clicking More Settings… at the end of Step 4, click on the Outgoing Server tab as shown below.

Ensure your settings match those shown below, in particular:

  • My outgoing server (SMTP) requires authentication is checked
  • Use same settings as my incoming mail server is selected

Keep this window open, and proceed to Step 6.

Outlook Screenshot #5


Step 6: Update "Advanced"

With the Internet E-mail Settings window still open from Step 5, click on the Advanced tab as shown below.

Ensure your settings match those shown below, in particular:

  • NEW! Use the following type of encrypted connection: is set to SSL for both items
  • NEW! Incoming server (IMAP): is set to 993
  • NEW! Outgoing server (SMTP): is set to 465
  • NEW! Root folder path: is set to nothing — it should be left blank

After changing your settings, click “OK” to close this window.

Outlook Screenshot #6


Step 7: "Test Account Settings"

You should now be back at the main Change Account window shown in Step 4.

Check the option Test Account Settings by clicking the Next button. Then, click the Next > button at the bottom right of the window.

A new window titled “Test Account Settings” will open and after a few seconds, should successfully confirm your settings changes, as shown below.

Click Close as shown below, and proceed to Step 8.

Outlook Screenshot #7


Step 8: "Congratulations!"

You will now see a Congratulations! window as shown below.

While your primary configuration changes are now complete, we strongly recommend proceeding with the remapping of your special folders in Step 9 below.

Click Finish to close this window and proceed to Step 9.

Outlook Screenshot #8


Step 9: Reboot

Unfortunately, Outlook has a bad habit of hanging onto open server connections even after a configuration change.

At this point, we strongly recommend restarting your computer before proceeding.

If that isn’t possible, we recommend at the very least that you close and re-launch Outlook before continuing.


Step 10: Returning to "More Settings…"

After restarting your computer, re-launch Outlook and return to the Internet E-mail Settings window. In particular:

  • Launch Microsoft Outlook 2010 as per Step 1,
  • Open Account Settings as per Step 2,
  • Select Change… for your Dragonfli email account as per Step 3,
  • Click on the More Settings… button shown in the Change Account window as per Step 4

At this point you should have a window titled Internet E-mail Settings open. Proceed to Step 11.


Step 11: Update "Sent Items"

With the Internet E-mail Settings window open due to clicking More Settings… at the end of Step 10, click on the Sent Items tab as shown below.

Ensure your settings match those shown below, in particular:

  • Save sent items in the following folder on the server: is checked
  • Sent Items within your Dragonfli email account is selected

Keep this window open, and proceed to Step 12.

Outlook Screenshot #9


Step 12: Update "Deleted Items"

With the Internet E-mail Settings window still open from Step 11, click on the Deleted Items tab as shown below.

Ensure your settings match those shown below, in particular:

  • Move deleted items to the following folder on the server: is checked
  • Trash within your Dragonfli email account is selected

Close this window by clicking OK.

Outlook Screenshot #10


Step 13: Finishing up

Complete your configuration changes by following Step 7 and Step 8 again, in particular:

  • Click Next > in the Change Account window
  • A connection test will run. Click Close when complete.
  • A congratulations window will show. Click Finish to close.

Congratulations — All Done!

That’s it! Outlook is now configured to use the new Dragonfli email servers for your account.

If you encounter any problems, don’t worry:

  1. You can still access your email via webmail; and
  2. Just contact us and we’ll help you out!

Links to webmail as well as contact information is on the main October 2011 Migration page.